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📜 Legal Information & Policies1. Master Terms & Conditions2. Privacy Policy3. Refund & Return Policy4. Warranty Policy5. Product Risk & Safety Statement6. AI Safety Notice7. Legal Notice / Impressum8. Equipment Subscription, Maintenance & SaaS Terms9. Distributor Agreement (B2B)10. Cookie Policy11. Contact Information

📜 Legal Information & Policies

Hagrec SA (“the Company”) – Registered in Switzerland

English is the only legally binding version of all legal documents.

Translations are provided for convenience only and do not alter meaning or enforceability.

This Legal Hub provides access to all documents governing your use of our website, purchases, subscriptions, AI services, professional accounts, and distributor relationships.

Together, these documents form the Hagrec Legal Framework, which constitutes your full contract with us.

1. Master Terms & Conditions

Master Terms & Conditions

These Terms form the core agreement between you and Hagrec SA and apply to:

• All purchases (online and offline)

• Use of our websites, digital products, software, AI tools, and cloud services

• Customer account and portal access

• Acceptable use and responsibilities

• Liability limitations and disclaimers

• Warranty references and safety rules

• Governing law: Swiss law

• Jurisdiction: Fribourg, Switzerland

Note: These Terms have the highest priority in the Hagrec Legal Framework (see Section 1.6 of Master Terms). All other policies and documents are subordinate unless otherwise stated.

2. Privacy Policy

Privacy Policy

Explains how we collect, use, store, and protect your personal data under:

• Swiss nFADP

• EU GDPR (where applicable)

• UK GDPR (where applicable)

Covers:

• Data we collect (accounts, orders, AI interactions, cookies, analytics)

• Legal bases for processing

• Marketing consent and cookie preferences

• Your rights: access, rectification, deletion, objection, portability

• International transfers

• AI-specific data considerations

3. Refund & Return Policy

Refund & Return Policy

Defines when products may be returned or refunded, including:

• Strict non-returnable categories (opened cosmetics, ingestibles, perishables, used consumables, accessed digital goods, personalised items)

• Hygiene and contamination safeguards

• Return conditions, inspection steps, and time limits

• B2B and professional exceptions

• Restocking fees and refund process

4. Warranty Policy

Warranty Policy

Covers warranty rights for eligible products, including:

• 12-month limited warranty for applicable hardware/devices

• Exclusions: misuse, improper storage, contamination, natural wear, unauthorised modifications

• No warranty on cosmetics, ingestibles, or consumables once opened

• How to submit a warranty request

5. Product Risk & Safety Statement

Product Risk & Safety Statement

Provides essential safety information for:

• Cosmetics and skin-contact products

• Food, ingestibles, and wellness products

• Electronics, devices, and accessories

Includes:

• Allergy and irritation warnings

• Biological variability and sensitivity notices

• Storage risks (heat, humidity, contamination)

• Safety guidance for vulnerable populations

• Use limitations and disclaimers

6. AI Safety Notice

AI Safety Notice

Applies to AI assistants, recommendation engines, automated tools, and predictive systems.

Clarifies that:

• AI outputs are informational only

• AI does not provide medical, nutritional, legal, or professional advice

• AI may produce incomplete or incorrect content

• Users must verify all AI suggestions

• AI must not be used for safety-critical or health-related decisions

7. Legal Notice / Impressum

Legal Notice / Impressum

Contains required company identification under Swiss and EU e-commerce laws:

• Legal name: Hagrec SA

• Registered address: Vergnolet 8E, 1070 Puidoux, Switzerland

• Commercial register number: CHE-214.775.746

• VAT number: CHE-214.775.746 MWST

• Management / board information (if applicable)

8. Equipment Subscription, Maintenance & SaaS Terms

Equipment Subscription, Maintenance & SaaS Terms

Applicable to:

• Recurring subscriptions, cloud dashboards, analytics services

• AI-based digital products, user accounts, and any SaaS or hosted software provided by Hagrec. Does not apply to physical equipment unless explicitly referenced in the Equipment Subscription, Maintenance & SaaS Terms. For equipment rental, maintenance, and return rules, refer to that document.

Covers:

• Subscription plans, billing cycles, auto-renewal rules

• Service availability and uptime disclaimers

• Acceptable use and prohibited activities

• Data processing and account responsibilities

9. Distributor Agreement (B2B)

Distributor Agreement

For resellers, wholesalers, retail partners, and professional distributors.

Defines:

• Rights and obligations, Territory and permitted sales channels

• Marketing and branding rules

• Confidentiality, Compliance and safety duties

• Non-compete restrictions (if applicable)

• Liability and indemnification

• Termination conditions

• Governing law: Swiss law

• Jurisdiction: Fribourg, Switzerland

10. Cookie Policy

Cookie Policy

 Explains how cookies and similar technologies operate, including:

• Strictly necessary cookies

• Analytics and performance cookies

• Marketing and tracking cookies (if applicable)

• Your consents and preferences

• How to modify or withdraw cookie consent

This Policy forms part of the Privacy Policy.

11. Contact Information

For legal, privacy, regulatory, or compliance questions, contact:

Hagrec SA

Vergnolet 8E

1070 Puidoux

Switzerland

📧 info@hagrec.ch (Legal Departmen, Data Protection Officer, General Inquiries)